Customer Experience is No Small Matter.
Consulting and professional services with a client-centered focus.
Brighter solutions lead to brighter outcomes.
With a client-centered focus and a proven track record of success, our Professional Services Team is comprised of highly skilled, industry-leading project managers, data, forensics, and technical analysts, deployed as needed within any given project. The size of the matter is never a factor to us. Delivering better outcomes and a brighter customer experience matter most.
Our experience in dealing with data is not limited to native eDiscovery data, we have provided data analysis related to Wage and Hour class actions, PII data breaches, data conversions, and other data centric projects.
Our experts at Lucent can not only provide professional services to support the entire eDiscovery lifecycle but to provide guidance in Litigation Readiness, Legal Hold management and process, data collection best practices, AI workflows and more. You have our word, that if we do not have the expertise in-house, we will let you know and recommend someone that does and make sure to connect the dots.
Why Lucent?
Our client-driven approach is characterized by three signature attributes that elevate the Lucent customer experience above and beyond the “industry standard.”
Responsive
When a question is asked, it demands our full and focused attention. Our prime directive is to respond to all client requests and answer questions in a timely and professional manner, delivering mission-critical information on-time or even ahead of schedule, whenever and wherever possible.
Thorough
It isn’t enough just to respond in a timely manner, it’s imperative to be thorough in our response. We understand you’re extremely busy and rely on the information we provide. The quicker you get a complete and accurate response, the more time you have to focus on advancing the legal outcome.
Transparent
From the granular details of data processing specs, to the final monthly invoice and everything in between, we provide clear and coherent information across the entire customer journey, so you understand what you’re paying for and how we got there– before we even begin.