Last Updated: [Month Day, Year]
Lucent Discovery, LLC (“Lucent,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit lucentdiscovery.com, contact us, submit information through our website, or otherwise interact with us online or in connection with our services.
Lucent provides forensics, eDiscovery, managed review, corporate solutions, and consulting services. In that work, we may process information on behalf of clients in connection with legal matters, investigations, regulatory requests, litigation, or other client engagements. This Privacy Policy primarily describes our handling of personal information collected through our website and general business interactions. Information processed for clients in connection with legal matters is handled according to applicable engagement agreements, confidentiality obligations, protective orders, client instructions, and applicable law.
1. Information We Collect
We may collect the following categories of personal information:
Information you provide directly
When you contact us, request information, submit a form, apply for a position, communicate with our team, or otherwise interact with us, we may collect:
- Name
- Company or organization
- Job title
- Email address
- Phone number
- Mailing address
- Message content
- Professional or business-related information
- Any other information you choose to provide
Website and device information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visit
- General location information derived from IP address
- Cookie and similar tracking information
Client, vendor, and business contact information
In the ordinary course of business, we may collect contact and professional information about clients, prospective clients, vendors, service providers, counsel, consultants, and other business contacts.
Information processed in client matters
In connection with eDiscovery, forensics, managed review, consulting, or related services, Lucent may process documents, communications, metadata, files, databases, images, recordings, messages, and other data provided by or on behalf of clients. This information may include personal information or sensitive information. Lucent processes this information as directed by the client and subject to applicable contractual, legal, and professional obligations.
2. How We Use Information
We may use personal information to:
- Respond to inquiries and requests
- Provide information about our services
- Deliver, manage, and improve our services
- Communicate with clients, prospects, vendors, and business partners
- Evaluate and respond to job applications or recruiting inquiries
- Operate, maintain, secure, and improve our website
- Analyze website usage and performance
- Protect against fraud, misuse, unauthorized access, or security incidents
- Comply with legal, regulatory, contractual, and professional obligations
- Enforce our agreements and protect our rights
- Carry out any other purpose disclosed at the time information is collected
3. Cookies and Similar Technologies
Our website may use cookies, analytics tools, pixels, tags, and similar technologies to operate the website, understand visitor activity, improve functionality, and measure performance.
You can usually adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.
If Lucent uses analytics or advertising tools such as Google Analytics, LinkedIn Insight Tag, Meta Pixel, or similar services, those providers may collect information about your activity over time and across websites. Lucent should identify those tools here if applicable.
4. How We Disclose Information
We may disclose personal information to:
- Service providers that help us operate our website, systems, communications, analytics, hosting, security, marketing, recruiting, billing, or business operations
- Professional advisors, including attorneys, accountants, auditors, insurers, and consultants
- Clients, counsel, vendors, experts, courts, regulators, or other parties as needed to provide services or comply with legal obligations
- Government authorities, courts, law enforcement, regulators, or other parties when required or permitted by law
- Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets
- Other parties with your consent or at your direction
Lucent does not sell personal information for money. Lucent also does not knowingly sell or share the personal information of individuals under 16 years of age.
If Lucent uses advertising cookies or cross-context behavioral advertising tools, Lucent may be deemed to “share” personal information under certain privacy laws. If applicable, Lucent should provide a “Do Not Sell or Share My Personal Information” link or other required opt-out mechanism.
5. Client Data and Legal Matter Information
Because Lucent works in legal technology, forensics, eDiscovery, managed review, and consulting, we may receive and process information that belongs to our clients or relates to their legal matters. This may include confidential, privileged, proprietary, sensitive, or legally protected information.
Lucent does not use client matter data for unrelated marketing purposes. We process client matter data only as necessary to provide services, comply with client instructions, meet legal or contractual obligations, maintain security, support quality control, or as otherwise permitted by the applicable engagement terms.
Questions about personal information contained in client matter data should generally be directed to the relevant client, law firm, employer, data controller, or party responsible for the matter.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
No security system is perfect. We cannot guarantee that information will always remain secure, but we take privacy and data protection seriously, particularly given the nature of our work in legal and discovery services.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, comply with legal and contractual obligations, resolve disputes, enforce agreements, maintain business records, and protect our rights.
Client matter data is retained or deleted according to applicable client instructions, engagement terms, legal obligations, litigation holds, protective orders, and internal retention practices.
8. Your Privacy Choices
Depending on where you live and the laws that apply, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request information about how we collect, use, disclose, sell, or share personal information
- Opt out of certain sales or sharing of personal information
- Limit certain uses or disclosures of sensitive personal information
- Withdraw consent where processing is based on consent
- Appeal certain privacy request decisions, where applicable
- Not be discriminated against for exercising privacy rights
To exercise a privacy right, contact us using the information in the “Contact Us” section below.
We may need to verify your identity before responding to a request. Depending on the request, we may ask for information such as your name, email address, company, relationship to Lucent, or other information reasonably necessary to verify the request.
9. California Privacy Notice
This section applies to California residents and supplements the rest of this Privacy Policy.
Categories of personal information collected
In the past 12 months, Lucent may have collected the following categories of personal information:
| Category | Examples | Sources | Purposes |
|---|---|---|---|
| Identifiers | Name, email address, phone number, IP address, business contact details | You, your company, clients, service providers, website tools | Communications, service delivery, website operations, security, business administration |
| Professional or employment information | Company, title, role, employer, professional background | You, your company, clients, public sources, recruiting submissions | Business communications, service delivery, recruiting, relationship management |
| Internet or network activity | Website usage, browser data, pages viewed, device data | Cookies, analytics tools, website logs | Website operation, analytics, security, performance improvement |
| Commercial information | Services requested, business interactions, client or vendor relationship information | You, clients, vendors, business partners | Providing services, billing, account management, business operations |
| Geolocation information | Approximate location based on IP address | Website tools, analytics providers | Website security, analytics, performance |
| Inferences | General business or service interests based on interactions with us | Website activity, communications, business interactions | Improving communications and service relevance |
| Sensitive personal information | Information that may appear in client matter data, such as government identifiers, account information, health information, communications, or other sensitive content | Clients, counsel, authorized parties, service engagements | Providing legal technology, forensic, discovery, review, consulting, or related services as directed by clients |
Lucent does not use sensitive personal information for purposes other than those permitted by law, such as providing requested services, maintaining security, detecting fraud, or complying with legal obligations.
Categories of personal information disclosed
In the past 12 months, Lucent may have disclosed personal information to the categories of recipients described above, including service providers, professional advisors, clients, counsel, vendors, courts, regulators, or other parties as necessary to provide services or comply with legal obligations.
Sale or sharing of personal information
Lucent does not sell personal information for money. Lucent does not knowingly sell or share personal information of individuals under 16.
If Lucent uses third-party advertising or retargeting tools, certain disclosures may be considered “sharing” under California law. If applicable, Lucent will provide a method to opt out of such sharing.
California privacy rights
California residents may have the right to:
- Know what personal information we collect, use, disclose, sell, or share
- Access specific pieces of personal information
- Delete personal information, subject to exceptions
- Correct inaccurate personal information
- Opt out of sale or sharing of personal information
- Limit use and disclosure of sensitive personal information, where applicable
- Not receive discriminatory treatment for exercising privacy rights
To submit a California privacy request, contact us using the information below.
Authorized agents may submit requests on behalf of California residents. We may require proof of authorization and may also ask the resident to verify their identity directly with us.
10. Other State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. These rights may include rights to access, correct, delete, obtain a copy of personal information, opt out of targeted advertising, opt out of certain profiling, or appeal a decision regarding a privacy request.
To exercise these rights, contact us using the information below.
11. International Visitors
Lucent is based in the United States. If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where we or our service providers operate. These jurisdictions may have data protection laws that differ from those in your location.
12. Children’s Privacy
Our website and services are intended for business and professional audiences. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
13. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. The updated version will be effective when posted unless otherwise stated.
15. Contact Us
If you have questions about this Privacy Policy or would like to exercise a privacy right, contact us at:
Lucent Discovery, LLC
55 Irwin Street #1051 | San Rafael, CA 94901
Email: [privacy@lucentdiscovery.com]
Phone: (628) 243-3700
You may also contact us through the contact form available on our website.